At Echo Rising, every order is prepared with care.
Please review the information below before completing your purchase.
All in-stock orders require 2–3 business days for processing before shipment. Orders are processed Monday through Friday, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
After processing, in-stock items typically ship within 3 business days. Delivery times may vary depending on your location, carrier delays, weather, holidays, and other factors beyond our control.
Pre-order items are expected to ship within 5–6 weeks after the pre-order window closes, unless otherwise stated on the product page. Please monitor your email and the Echo Rising store blog for production and shipment updates.
If your order includes both in-stock and pre-order items, it may be shipped together once the pre-order item becomes available. To receive in-stock items sooner, please place separate orders.
At this time, fast, expedited, and overnight shipping options are not available. All orders are shipped using our standard shipping methods.
International shipping times may vary depending on the destination country, customs processing, and local carrier conditions. Customers are responsible for customs fees, import duties, taxes, or tariffs required by their country.
Customers are responsible for providing a complete and accurate shipping address at checkout. To request a change, contact support@echorising.com as soon as possible. Changes cannot be guaranteed once processing has begun.
Tracking details will be sent to the email address associated with your order once the package has shipped. Please allow time for carrier tracking updates to appear.
Once an order has been transferred to the shipping carrier, Echo Rising is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside our control. Customers should contact the shipping carrier directly for assistance.
If your order arrives damaged or incorrect, contact support@echorising.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.
