Shipping Policy
Every Echo Rising order is prepared with care and inspected before shipment. This policy explains processing, fulfillment, tracking, delivery, presale orders, international shipments, and what to do if something goes wrong in transit.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify street numbers, apartment or unit numbers, ZIP or postal codes, and all other delivery details before submitting your order.
Order Processing
In-stock orders generally require 2–3 business days for processing before shipment.
Processing includes order verification, product inspection, preparation, packaging, and carrier handoff.
Business days do not include weekends or recognized holidays.
In-Stock Merchandise
After processing is complete, in-stock merchandise generally ships within approximately 3 business days .
Estimated carrier transit time begins after the shipment is accepted by the carrier and does not include Echo Rising processing time.
Delivery timing may vary depending on destination, carrier service, weather, holidays, customs, and other circumstances outside our direct control.
Presales & Preorders
Presale and preorder merchandise is not ready for immediate shipment.
The estimated fulfillment or shipping timeframe shown on the applicable product page should be reviewed before purchasing.
Unless a different timeframe is stated on the product page, Echo Rising presale merchandise may require approximately 5–6 weeks after the applicable presale window closes before shipment.
This timeframe may include manufacturing, finishing, quality inspection, receiving, individual order preparation, and collector packaging where applicable.
Collector Edition Shipping
Collector Edition merchandise may require additional fulfillment time for individual numbering, inspection, authenticity materials, care instructions, and specialty packaging.
Collector Edition orders remain subject to the estimated shipping timeframe disclosed on the applicable product page and our Collector Reservation Policy.
Shipping Confirmation & Tracking
Once a shipment has been prepared for carrier transit, tracking information will be sent to the email address associated with your order.
Tracking may require additional time after the label is created before the carrier displays its first scan or movement update.
Please use the tracking information provided in your shipment email to follow the package directly with the applicable carrier.
Orders Shipping in Multiple Packages
Large orders, orders containing multiple product categories, or orders fulfilled from more than one shipment may arrive in separate boxes.
When an order ships in two or more packages, each package may receive its own tracking number.
Packages belonging to the same order may arrive on different days.
Shipping Address Accuracy
Customers are responsible for ensuring the shipping information submitted during checkout is complete and accurate.
If you notice an error, contact support@houseofechorising.com immediately.
Echo Rising cannot guarantee that an address can be changed after processing, packing, label creation, or carrier handoff has begun.
Additional shipping charges resulting from an incorrect address, failed delivery, or customer-requested reshipment may be the customer's responsibility where permitted.
Domestic Shipping
Available shipping services and rates are presented at checkout when applicable.
Carrier transit estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise by the carrier.
Delivery timing may vary based on location, carrier volume, weather, service interruptions, and holiday demand.
International Shipping
Echo Rising may ship to eligible international destinations where checkout and carrier service are available.
International customers are responsible for reviewing any import requirements that apply to their destination.
Customs duties, taxes, brokerage fees, import fees, or other destination charges may be assessed by the destination country, carrier, customs authority, or other third party.
Unless checkout specifically states otherwise, such charges are not included in the Echo Rising product price or shipping charge and may be the customer's responsibility.
Customs Delays
International shipments may be inspected or delayed by customs authorities.
Customs processing times vary by country and are outside Echo Rising's direct control after the shipment enters the destination country's customs process.
Carrier Delays
After a package has been accepted by the carrier, transportation delays may occur because of weather, natural disasters, transportation disruptions, customs, holiday volume, local service interruptions, or other carrier-related circumstances.
Echo Rising will assist with available shipment information when appropriate, but carrier delivery estimates may change after shipment.
Unexpected Fulfillment Delays
If Echo Rising becomes unable to ship an order within the timeframe previously represented, we will communicate applicable delay information and available options as required by law.
Depending on the circumstances, customers may be asked to consent to a revised shipping timeframe or may be given the option to cancel the affected unshipped merchandise and receive the applicable refund.
Damaged Packages
Please inspect your shipment promptly after delivery.
If the package or merchandise appears damaged during transit, contact Echo Rising within 48 hours of confirmed delivery.
Email support@houseofechorising.com and include your order number and clear photographs of:
- The shipping box or mailer.
- The shipping label.
- The interior packaging.
- The affected merchandise.
- Any visible damage to the package.
Please retain all original packaging until the matter has been reviewed, as carrier documentation may be required.
Missing or Undelivered Packages
If tracking shows that your package remains delayed or undelivered, first review the carrier tracking link sent with your shipment confirmation.
Customers should contact the applicable carrier using the tracking information provided.
If additional assistance is needed, contact Echo Rising Client Care and include your full name and order number.
Packages Marked Delivered
If carrier tracking indicates that a package has been delivered but you cannot locate it, we recommend first checking:
- All entrances and secure delivery areas.
- Household members.
- Neighbors.
- Apartment or leasing offices.
- Front desks or concierge services.
- The carrier directly.
Once carrier tracking confirms successful delivery to the address supplied at checkout, Echo Rising is not responsible for loss or theft occurring after confirmed delivery, except where otherwise required by applicable law.
Refused or Unclaimed Shipments
Packages refused by the recipient or left unclaimed may be returned to the sender by the carrier.
If merchandise is returned to Echo Rising because of refusal, customer-provided address issues, failure to claim the shipment, or another delivery issue outside Echo Rising's control, additional shipping charges may apply before reshipment where permitted.
Holiday & High-Volume Processing
Processing, fulfillment, carrier transit, customs handling, and customer-service response times may take longer during:
- Major holidays.
- Chapter launches.
- Presale closing periods.
- Promotional events.
- Periods of unusually high order volume.
- Carrier peak-season operations.
We appreciate your patience during these periods and will communicate material fulfillment delays when applicable.
Returns Are Not Sent to Our Public Address
Please do not send returns, exchanges, damaged merchandise, or warranty items to an address obtained from a shipping label, website listing, or search result.
Our warehouse and fulfillment facilities are not customer-accessible return locations.
Contact support@houseofechorising.com before returning any merchandise. If the request is authorized, our team will provide the correct return destination and instructions.
Order & Shipping Support
For questions involving shipment status, order tracking, address corrections, damaged merchandise, or delivery issues, contact:
Please include your full name and order number so our Client Care team can assist you efficiently.
Consumer Rights
This Shipping Policy applies to purchases made directly through House of Echo Rising.
Product-specific shipping or preorder terms displayed on a product page or during checkout may supplement this policy.
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable law.